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Forget the ‘aha’ moment: this is how successful businesses are created

<p>Ante Mandić</p>
Ante Mandić / Image by: foto

Airbnb was created when its founders could not pay their rent, so they welcomed guests into their apartment by offering them air mattresses, Virgin Atlantic emerged from Branson’s frustration after a canceled flight, and Spanx came from Sara Blakely‘s personal need to find a clothing solution that did not exist in the market. Such stories sound good, are easy to remember, and even easier to retell, but the reality is almost always less romantic and much more demanding. Even in the world of the most famous entrepreneurial ventures, ideas most often do not arise as pure genius, but as a response to a specific problem, although in entrepreneurship, there is still a tendency to believe in the myth of the big idea that appears all at once, almost like a movie, as a flash of inspiration that changes someone’s life overnight.

The common denominator of these stories is not only creativity but also the ability to recognize a broader market problem from one’s own experience. The same applies to many Croatian entrepreneurs, although the context is quite different, the market is smaller, and capital is often scarcer. In domestic circumstances, successful business ideas appear even less frequently as a miraculous moment, and much more often as a result of long-term contemplation, work in the industry, accidental insights, frustration with the current state, or a simple desire to do something better than what already exists.

Unused space

For many interlocutors, the first trigger was not a surge of imagination, but a feeling that something was missing in the market. This is exactly how the founder of the After5 portal, Hana Bartolović, describes her story, stating that the idea of her own business had followed her for more than a decade. Thus, it is not a project that arose impulsively, but an idea that matured over the years alongside her professional experience.

– The idea of my own business has been with me for a long time, I would say more than a decade. Even twelve years ago, I knew that one day I would start something of my own in the media space – says Bartolović.

The crucial moment occurred when she felt professionally ready, but also when she, as a reader and media professional, recognized the content gap in the domestic market. This combination of personal maturity and market insight is often much more important than the initial idea itself.

– The idea matured at the moment when I felt ready, with enough knowledge and experience, but also when I recognized that something was missing in the domestic market, both as a reader and as someone working in the media. I noticed a space that was not sufficiently covered, and there I saw an opportunity for a clearly differentiated project – explains Bartolović.

Interestingly, for her, the entire project materialized on the day she chose the name of the media. At that moment, in one afternoon, the concept, vision, and goals aligned. However, even then, there was no guarantee that the project would succeed. On the contrary: the decision was made consciously, accepting the risks, and further development depended on adapting to the market, the audience, and clients. Her additional emphasis on patience and continuity is an important reminder that brands are much more often built through a series of small steps than one big leap.

A similar pattern of recognizing unused space can be seen in the owner of Carwiz International, Krešimir Dobrilović. After more than twenty years of working in the rent-a-car industry, the idea for his own system did not come as a moment of inspiration, but as a result of a long-term understanding of the weaknesses of the existing model.

– Carwiz was actually born out of a desire to build a brand that is agile, modern, and ready to play on the international stage. I wanted to create a system that applies all the lessons I learned in my career, but in a way that is adapted to the new generation of mobility and the global market. The idea for Carwiz did not arise as a moment of inspiration, but as a result of maturity and long-term experience in the industry – explains Dobrilović.

In his story, a particularly interesting moment is when he realized, as he explains, that he no longer wanted to play by someone else’s rules and decided to establish his own company. Even more importantly, he emphasizes that global standards must be set from day one, regardless of which market you start from. Such logic is especially important for domestic entrepreneurs, who often think locally for a long time before trying to scale what should have been set in much broader frameworks from the beginning.

From science to market

On the other hand, sometimes a good business can also arise from highly specialized work, even academic, but only when knowledge is translated into a concrete problem that someone wants to solve and pay for. Co-founder of City Layers, Domagoj Krhen, describes how the idea emerged during long-term scientific research and development of what is now called spatial intelligence.

– The idea emerged during long-term scientific research, and it has persisted because it addresses a concrete need of cities, architects, and organizations to better understand the space in which they operate – emphasizes Krhen, who founded City Layers with Lovro Končar-Gamulin, Androniki Papp, and Angelos Chronis.

The first important impulse for them was the Venice Biennale 2021, where they began to record how people perceive space in real-time, and the biggest turnaround occurred when they decided at the Vienna incubator i2c that City Layers would no longer be developed solely as a scientific project, but as a solution with clear practical application. Krhen’s emphasis on the team and problem evaluation may sound like the most valuable advice from the startup world: the idea is just the beginning, and real value is created only through testing and adaptation.

From a very similar, professional need, Solvership was also born. Anita Cvetić Oreščanin, one of its co-founders along with Lidija Karaga and Dražen Orešković, emphasizes that their idea was born back in 2001 from a desire to be the consultants they themselves were looking for in the market but could not find.

– It was not an isolated ‘flash in the shower’, but a conscious decision by the three of us partners to leave secure corporate jobs and start building a company based on delivering real value to clients through data – says Cvetić Oreščanin.

When they started, business intelligence (BI) in the region hardly existed as a widely recognized term, and their initial ambition was much more modest than what the company is today. That is why her story well illustrates how much a business idea can and should change over time. What initially was BI has gradually become a field of advanced analytics and artificial intelligence, and initial plans had to adapt to technological waves. Cvetić Oreščanin’s message to solve real problems, learn faster than the market, and choose people based on values, not just expertise, precisely summarizes what many young companies realize only when it is too late.

At the other end of the business spectrum, but logically very close, is Ante Mandić, the founder of the IN2 group and owner of INsig2, who perhaps most openly of all interlocutors breaks the myth of the glamorous entrepreneurial beginning. He reminds that he started his business in 1992, at a time when the Croatian state was being created, and entrepreneurship did not arise from a special vision, but out of necessity.

– That is why I often say that I actually started entrepreneurship out of necessity, even despair, so for years I was jokingly called ‘the desperate entrepreneur’ – Mandić is candid.

His story is particularly important because it shows that a good business does not have to start with a big idea, but with the realization that you have to survive and that you possess knowledge that can be turned into value. At a time when almost no one believed in a pure software company, as the IT market was then mostly revolving around hardware, Mandić started precisely from what he knew how to do. Everything else developed along the way, quickly adapting to the market and changes in the environment. His advice not to seek a big idea as a lottery win, but a problem you know how to solve better than others, may be the most prudent definition of entrepreneurship. It should be well remembered because he is an interlocutor who entered the IT sector when it practically did not even exist.

Hobby, play, and coincidence

Although business circles often emphasize strategy, analysis, and market models, some of the most interesting stories arise from much more spontaneous beginnings. This, of course, does not mean they were easier, but only that they were initially less burdened with grand plans.

Sara Jurlin Šančić, co-founder of Sexy Plexy along with Iva Kreković Fleiss, notes that their brand started as a game and a hobby, without much contemplation and planning. Making jewelry from leftover materials used for models at the Faculty of Architecture in Zagreb was a release valve, and the first real step towards business only occurred after positive reactions from the environment and participation in design events.

– Everything developed spontaneously, and we grew and learned along the way – recalls Jurlin Šančić.

In this story, it is particularly interesting that even today, she does not emphasize a strict plan as key, but rather the creative excitement that has remained the same since day one. As long as there is a spark, they say, nothing is difficult. Such a stance may sound romantic, but in practice, it often distinguishes brands that last from those that quickly lose energy. Sexy Plexy is a good example that a hobby can become a serious business, but only if the spontaneous beginning is gradually built upon with discipline, constant market listening, and living with one’s own brand, rather than merely running a craft.

The same applies to MagisWall, except that in that company, spontaneity has been much more closely linked to the struggle for survival from the start. Janja Pavetić recounts how they started very young, in the midst of a crisis, practically straight out of college, first as a digital marketing and graphic design agency. In that work, they began to notice a gap in the market for personalized solutions in the wall decoration segment, but the journey from that realization to today’s brand was demanding.

– I would love to say that there was an aha moment, that we knew everything right away and that everything went smoothly, but it was quite the opposite – says Pavetić.

MagisWall openly admits it has been on the brink of closure multiple times. Machines were purchased as finances allowed, and development progressed slowly, often on the edge of endurance. That is why her statement that this is not primarily a story of success, but of perseverance, sounds much more convincing than any embellished entrepreneurial legend. At the same time, this story clearly shows how important customers are. Social media, positive comments, and market validation gradually replaced the initial distrust of the environment. Today, as they expand their production facility, open a new showroom, and target foreign markets, it is easier to see the bigger picture, but it was created only after years of improvisation, mistakes, and adaptations.

Experience and market testing

Some business ideas do not arise from science or hobbies, but from practical conversations and quick market entry. According to Luka Glavaš, co-founder of Flaster, the initial idea emerged very simply, over coffee with partner Filip Carić, in a conversation about starting a business in Zagreb. The first model relied on outsourcing existing ride-hailing solutions and partners for the production part, but the key was not to remain with classic branding, but to develop a platform that measures the effectiveness of mobile advertising surfaces.

– Since we were among the first in this, we had nothing to copy. Everything we do today has been developed internally and carries our signature – claims Glavaš.

In their case, a particularly important moment was when they sparked concrete interest from brands and realized that they were just going in circles with the idea. It then became clear that further planning made no sense without a real product. Entering the market with the first, imperfect version of the solution was a transition from theory to the real world. This logic of testing as early as possible, without waiting for the perfect moment, is repeated by other interlocutors, but it is particularly clear in the case of Flaster.

Barbara Slade Jagodić, owner of the SEO agency Slade, also gradually built her business idea, seizing one opportunity after another. Everything, she says, started from a content marketing project she led in a corporation, continued with education, and then her own discovery of SEO as a field where she could deliver concrete value. The real proof that this was not just her interest came when she helped a travel agency get out of a bad situation and then presented that case study at a conference. After that, about twenty companies reached out to her for collaboration.

– Since then, there has been no doubt that I made the right decision – Slade Jagodić is resolute, recalling that she sold out the first training session on the very first day. In her story, a life phase also plays an important role. Pregnancy and the desire for greater freedom were an additional trigger for leaving the corporate world. This combination of tested market, personal readiness, and awareness that she would regret not trying sounds much more realistic than the idea that entrepreneurship is pursued just because it is a trend. After all, she warns how people today rush into certain niches without enough work on their own marketing, name, and character.

Decision more important than idea

For some interlocutors, the key moment was not discovering a market opportunity, but the very decision to embark on it. Ružica Božić Cerovac, owner of the Chocolate Museum Zagreb, perhaps describes this simplest. The idea arose spontaneously during a family trip after their daughter declared a visited chocolate museum boring. That child’s remark opened the question of why they shouldn’t open a museum that would be fun and interactive for all generations.

– But it is easy to have an idea; everyone has them. Realizing it and turning it into a sustainable business is a job that requires much more than brainstorming and storytelling – emphasizes Božić Cerovac.

The turning point was, she adds, precisely the decision. The space they initially targeted was not available, but that did not stop them. In a year, they went from an idea in a car to opening a museum in Varšavska, and the project has since been constantly changing, growing, and diversifying. For entrepreneurs, it has a clear message.

– I would advise everyone not to wait for the perfect moment because it rarely ever comes. It is important to start, even with uncertainty. You need to listen to the market, recognize what is missing, and connect that with your own interests. It is also important to be ready for risks and changes because the best results often happen precisely when we step out of our comfort zone – concludes Božić Cerovac.

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