Erste Bank is an Employer with High Quality in HR Management

Erste Bank has confirmed high standards for the Employer Partner certificate this year as well. The certificate was initiated by SELECTIO Group, the leading HR consulting company in the region, to recognize, reward, and support those organizations that invest in creating a quality work environment. Over 19 years, through the Employer Partner project, 20,000 evaluations of HR systems have been conducted, which is why SELECTIO consultants have in-depth insights into various types of organizations.

Innovations and a Look to the Future

Last year, Erste Bank launched a process to introduce a new way of working, based on agile values and principles, which fosters a culture of collaboration, adaptability, and continuous learning. With the new way of working, employees gained greater autonomy, clearer goals, and better conditions for developing their skills, while the organization became more flexible, innovative, and focused on the efficient delivery of value to customers. HR has actively and intensively participated in change management from the very beginning, ensuring a balance between business objectives and changes in organizational culture, emphasizing the development of leaders and teams and enhancing their competencies through educational and coaching programs.

Systematic Development of the Onboarding Process and Employee Education

The bank regularly collects feedback and suggestions from employees regarding the selection and onboarding process. The approach to developing the onboarding process at the bank is systematic, as is the approach to improving all other HR processes that continuously raise employee satisfaction with working conditions. Through employee development, their feedback is analyzed regarding satisfaction with the type, duration, and frequency of training to provide them with development opportunities that meet their current needs.

The bank offers numerous internal academies and support from internal trainers, and managers also play an important role in knowledge transfer and employee development. Each employee is provided with documented and structured feedback, which serves as a guideline for further progress. The promotion system and the criteria by which it operates are transparently presented, fair, and easily accessible to all employees.

Satisfaction with Benefits and Well-being

The reward system in the company is transparent and includes a wide range of benefits. The bank conducts employee satisfaction surveys regarding the reward system and offers more than 30 different financial and non-financial benefits. Comprehensive health initiatives and programs are consistently provided to employees and extended to their family members. Initiatives to prevent burnout and promote a better work-life balance are also regularly implemented.

Erste Bank has once again shown that it implements standards that meaningfully enhance the quality of workplaces. Additionally, it is committed to the long-term improvement of employee well-being, their professional growth and development, and the enhancement of organizational culture as a whole.

The Employer Partner certificate for Erste Bank, as well as for other holders, represents a confirmation of the quality of the HR system and communicates the quality of the workplace. The Employer Partner certificate designation is used not only in Croatia but also in the regional market, where it indicates the application of the highest HR standards. Interestingly, some organizations have included this certificate as a key performance indicator for the HR department, making it much more than just an acknowledgment.