Generative AI has captivated the business world, with large language models like OpenAI’s ChatGPT currently boasting over 200 million weekly active users. AI is becoming an increasingly significant component of IT budgets, with the global artificial intelligence market currently valued at nearly 235 billion dollars, and projections indicating a rise to over 631 billion dollars by 2028. However, IBM’s findings reveal that few artificial intelligence projects deliver the financial value that shareholders expect. In fact, the average ROI is only 5.9 percent—significantly below the usual 10 percent cost of capital.
Most Fail
Additionally, according to research from RAND Corporation, over 80 percent of these AI projects will not succeed—double the failure rate for non-AI-related startups. The global policy think tank spoke with 65 data scientists and engineers who have worked in the artificial intelligence sector in recent years and identified several causes leading to this staggering failure rate.
According to the research, the primary reason for the failure of artificial intelligence projects is the misalignment of goals between key stakeholders. Leadership in AI companies often has a view of what AI can and should achieve that is not grounded in reality. Instead, it is driven by a preconceived notion of what AI is, often fueled, as researchers claim, by Hollywood. This lack of understanding between business leaders and those on the ground means that projects often lack the resources and time needed to achieve their goals.
However, the engineers working on the other end of artificial intelligence are not flawless either. Interviews revealed that data scientists are sometimes distracted by the latest advancements in artificial intelligence and implement them in their projects without considering the value they will bring. This ‘shiny object syndrome’ means that scientists and engineers want to use these new technologies simply because they are the latest. While it is important to stay current with artificial intelligence, teams also need to consider whether this new technology will truly solve the problems they face in their research or merely complicate and entangle them further. FOMO seems to be strong in the AI industry as well.
