The Most Satisfied Employees are Highly Educated, Working in IT Companies and in Zagreb

The most satisfied employees are highly educated citizens, employed in private IT companies and workers in Zagreb, as shown by the National Employee Satisfaction Index, a survey by the portal MojPosao in which more than two thousand respondents participated last year.

According to the survey, Croatian workers are not particularly satisfied, but neither are they overly dissatisfied with their current jobs. On a scale from one to ten, the average rating to the question ‘How satisfied are you with your job?’ is 4.63, which still represents a slight increase compared to the previous year when the average rating was 4.59, it was stated in a press release on Thursday.

Women are somewhat more dissatisfied with their current jobs compared to men, as are older employees compared to younger workers.

Thus, 72 percent of female workers in Croatia are not satisfied with their jobs (rating six or lower), while the same sentiment is shared by 68 percent of men. Furthermore, one-third of workers born after 1995 express job satisfaction, compared to 28 percent of satisfied employees among older generations, the survey showed.

Employees with higher education are generally more satisfied than workers with lower levels of education. For example, 34 percent of employees with higher education (VSS) claim to be satisfied with their current jobs, giving a rating of seven or higher, while 27 percent of workers with secondary education (SSS) think the same.

Satisfaction with using meal breaks, dissatisfaction with salary and benefits

According to the survey, most companies allow employees to regularly use meal breaks, and it is this ‘right’ that workers in Croatia are most satisfied with. This is followed by adequate workspace, the feeling that we are doing something useful at work, and rarely working overtime, etc.

On the other hand, Croatian workers are least satisfied with the evaluation of their jobs in terms of salary, as well as other benefits and opportunities for advancement. Additionally, a significant number of workers do not feel a sense of belonging to the company and do not perceive the company’s successes as their own, and many also highlight a lack of support and care from their superiors and a lack of trust in colleagues, the survey showed.

The highest satisfaction among workers is in Zagreb

The highest percentage of satisfied workers is in Zagreb, 32 percent, while the lowest is in central Croatia, 23 percent, and in Dalmatia, 25 percent.

Also, small companies employ slightly more satisfied workers, 32 percent, than is the case in large companies, 28 percent.

Despite the turbulence in the global IT market, MojPosao portal states, year after year, companies operating in the information technology sector win awards for best employer, so it is not surprising that this is one of the sectors with the highest percentage of satisfied employees, at 47 percent. A high percentage of satisfied employees also work in professional, scientific, and technical activities, at 40 percent.

Furthermore, according to the survey, the highest level of satisfaction is expressed by employees in private companies, whether they are domestically (31 percent) or foreign-owned (30 percent). In contrast, the lowest level of satisfaction was recorded among employees of foreign institutions (20 percent) and state-owned companies (26 percent).