Zagreb Bank Enables Its Clients to Fulfill Their Wishes and Needs in a Safe and Simple Way

Zagreb Bank has launched the m-HOĆU m-MOGU campaign, conveying to its clients that they can use banking services more easily and simply. The main role is played by the digital platform m-zaba, which makes banking even simpler, faster, and more digital, and above all, secure for clients. As stated in the announcement, there is no more waiting in branches; through the application, clients can schedule an appointment for a live or online meeting.

– Digital development is the foundation of our business strategy, but also the need and necessity of our clients. Accordingly, in the previous period, we enabled our clients a range of m-zaba digital services such as scheduling meetings, updating personal data, video meetings, or installment payments, allowing them to handle important matters from the comfort of their home or, for example, the office. With new services, we provide faster and simpler support to our clients, so now within a few seconds, a client faced with a problem such as entering the wrong PIN receives clear instructions via m-zaba on where to find the PIN in m-zaba. We remain committed to maintaining our position as a market leader, following global trends and technological advancements to ensure that our clients have access to the best possible banking experience – stated Slaven Rukavina, member of the Management Board of Zagreb Bank for retail.

One of the functionalities of m-zaba is the possibility of later installment payments for already completed purchases with a Mastercard card. This significantly facilitates online purchases and at points of sale where installment payment is not available, both abroad and in Croatia.

Additionally, the trend in the Croatian market indicates that more and more clients want to fully digitally contract more complex products such as cash loans. Clients of Zagreb Bank have been able to contract such loans for several years now, in just a few minutes via the m-zaba application, 24 hours a day, seven days a week. For clients who still want support from bankers, it was also made possible during 2022 to contract cash loans via video meetings. This service has enabled clients in remote locations such as islands to schedule meetings and contract loans via the application without coming to the branch, with all necessary answers and without waiting.

With m-zaba, clients can save or contract insurance, and paying bills with m-zaba is the cheapest and fastest way to make payments. In addition, additional services such as purchasing vouchers and similar options are available, as well as IziPay, which allows money to be securely and efficiently directed to contacts in the address book.

With the growth of m-zaba functionalities, emphasis is also placed on the security of digital business, and Zaba is making maximum efforts to create a secure yet simplified process for registering and using the application. In this process, the security and protection of clients is the Bank’s imperative.

Zagreb Bank continuously invests in the development of m-zaba, aiming for the application to become a one stop shop for all situations involving financial resources, they add in the announcement. Almost 70 percent of Zagreb Bank clients already use banking services through digital channels, and more than 95 percent of all transactions are conducted through them, primarily via mobile banking. More than half a million clients of Zagreb Bank use m-zaba.