In line with contemporary trends in the development of the digital society, the central theme of this year’s conference is digitalization in dispute resolution processes, specifically online dispute resolution (ODR) systems, which will be presented by distinguished global and European experts in the field with extensive experience in designing and implementing such systems, as stated in the announcement.
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The Honorary Court of HOK and the Mediation Center at HOK, as bodies for alternative dispute resolution authorized by the European Commission, apply digital tools in their work.
Among other topics, we highlight:
- Mediation in EU countries and Canada
- Online dispute resolution as an incentive for e-commerce, development, and existing systems
- How eBay successfully resolves over 60 million disputes online annually
- Online resolution of consumer disputes and the European Commission’s Platform – experiences from the first years of operation
- Cyberjustice – well-known ODR systems (workshops for participants)
- Opportunities for business expansion through e-commerce for new and existing web merchants
- Presentation of the European Commission project “Training for Small and Medium Enterprises on Consumer Law in the Digital Age” – “ConsumerLawReady”
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