What are the best contact centers in Croatia?

Under the auspices of Sedam IT, the ceremonial presentation of the 2nd Annual Contact Center Academy Award will take place in Zagreb on September 29 this year, aimed at strengthening the role and raising awareness of the importance of contact centers in Croatia and their employees. The Annual Contact Center Academy Award was established in 2015 with the goal of promoting service quality in contact centers. A professional committee, composed of five members, awards prizes in two main categories: the Annual CCA Award for the best contact center, which has two subcategories: the best contact center with up to 30 employees and the best contact center with 31 or more employees, and the Annual CCA Award for the best contact center employee.

The Contact Center Academy, after evaluating and scoring all submitted applications by the professional committee, selected the finalists for the Annual Contact Center Academy Award for 2015, while the ceremonial presentation will be held in Zagreb after the last professional gathering of the year – MeetUP.

– This year, we received a larger number of applications for all award categories, which makes us extremely happy. This confirms the fact that continuous education in the field of contact centers, along with the ability to recognize those who stand out with competitive advantages in the domestic market, is very important. We are the only institution that systematically cares about providing education and developing the profession, individuals, and companies. By establishing the Annual Award, we have opened new opportunities for market recognition of all participants in the work of contact centers and contributed to creating their additional reputation, emphasized Damirka Pongračić, the initiator of the award and a business trainer and consultant for contact centers at Radilica d.o.o.

Sedam IT has multiple award-winning solutions in its portfolio in the field of contact centers and is one of the first IT companies in Croatia to develop its own solution – Sedam Contact Center. The solution is based on the Cisco Unified Contact Center Enterprise solution, enhanced with components developed by the internal Sedam IT team, which provide the overall solution with more functionalities and allow integration with other systems such as Sedam CRM or other business applications. From the perspective of employees working in the contact center, only one application is used, Sedam Agent/Supervisor Desktop, which provides all the functionalities they need in their daily work, allowing management of all communication channels.

– We are proud of the fact that one of our first own solutions, which we developed internally ten years ago, is specifically aimed at improving the operations of contact centers. Our solution has been supporting the operations of corporations in Croatia and the region for years, enabling them to achieve greater satisfaction among their end users with the support services provided. Therefore, we are particularly pleased that we are supporting the annual award presentation for the best Croatian contact centers again this year, especially since our strategy is focused on developing advanced contact center solutions for the customers of the future, stated Ante Jurišić, CEO of Sedam IT.