It is important to listen to the citizens in order to make them happy. Openness to innovative ideas and the exchange of experiences between citizens and the government leads precisely to that goal.
The challenges of the future for smart governments are, on one hand, identifying and providing services that would make citizens happy, and on the other, data security and privacy protection. Vincent Wong defines happiness as reality diminished by expectations. For example, I was very happy when the central heating started working on October 1st last year. They announced it, I hoped, but I did not expect it. I conclude that citizens are happier when they are less disappointed. It is important to listen to the citizens. Openness to innovative ideas and the exchange of experiences between citizens and the government could increase the speed and efficiency in providing appropriate solutions.
Assistance to the silver generation
As modern society adapts to new technologies, there are still many people, especially citizens of the third age, who are not adept at using new technologies. A digital divide is being created. We can say that governments directly depend on the young generation growing up in the digital world, and it is precisely this generation that can help the silver generation in using digital services.
Recently, we often hear about hacking attacks and successful infiltrations into global systems, where the theft of personal and other important data is possible. Last autumn, the telecommunications systems of the largest domestic telecom operator collapsed. Many people’s phone lines were not working, and access to the internet and email was severely hampered. This event significantly affected the life happiness of citizens.
