AutoZubak Neostar Car Service Certified ICERTIAS Customers’ Friend

AutoZubak d.o.o. with its Neostar car service has, by signing the ICERTIAS Customers’ Friend Declaration, entered the ICERTIAS Customers’ Friend (Croatian: Prijatelj Kupaca) program of the Swiss certification organization ICERTIAS – International Certification Association GmbH.

The reliable and friendly approach, highly qualified staff, fixed package prices, additional benefits, and excellent customer support that AutoZubak Neostar provides to its clients have been recognized by vehicle owners in Croatia, they claim in this company.

They add that the majority of Croatian citizens confirmed their satisfaction with AutoZubak Neostar’s vehicle service by awarding the highest number of their votes to AutoZubak Neostar’s service in the category of "Car Service Chain with the Highest Level of Customer Experience."

This success was achieved by AutoZubak Neostar in the ICERTIAS Customers’ Friend Croatia 2015/2016 market research, conducted in Croatia in July 2015 by the international certification company ICERTIAS.

The question posed in the mentioned research, to which the majority of respondents most frequently answered: AutoZubak Neostar, was:

"Please state the name of the CAR SERVICE CHAIN that, based on your personal experience or the experience of those close to you, offers the highest level of customer experience when it comes to VEHICLE SERVICE – the one in which you, as a client, feel satisfied and valued and which offers such a high level of service that you can wholeheartedly recommend it to your best friends, relatives, and colleagues:"

With this extraordinary success in the Croatian market, AutoZubak Neostar car service has become the latest holder of the "Customers’ Friend" certificate, thus having the right to display the certification mark – the medal "ICERTIAS Customers’ Friend – TOP SERVICE," they conclude in this company.