The QUDAL – QUality meDAL quality research has shown that Croatian users of telecommunications services consider Hrvatski Telekom, overall, to be the highest quality provider of telecommunications services in the Croatian market.
In the QUDAL research, which measured the experience, opinion, and perception of respondents regarding the quality of goods and services offered in the Croatian market, respondents were asked to name the telecommunications service provider that, based on their personal experience, offers the absolute highest level of quality of telecommunications services in the Croatian market.
The research was conducted via a web survey with a total of 1,200 respondents from Croatia, aged 15 and older. The questions in the research were open-ended, meaning that respondents were not provided with pre-determined answers but could freely state what they considered the most appropriate response.
In the QUDAL research, respondents were asked about the quality of telecommunications services in the Croatian market across a total of ten different categories. Hrvatski Telekom received the highest number of votes from respondents in eight categories – mobile operator, provider of mobile internet access in general, provider of high-speed fixed internet services, provider of mobile internet access with subscription, device offerings with mobile subscription services, provider of digital television services, fixed telephony services for citizens, and mobile services for prepaid users.
