The first generation of participants has been enrolled in the Contact Center Academy, which will commence a seven-month training cycle in the field of organization and management of contact centers on October 22, 2010.
The main goal of the academy is to enhance the knowledge and skills of contact center managers in order to improve the overall quality of service delivery both in Croatia and throughout the region. The company Radilica d.o.o., which organizes the program, emphasizes that the entire program of the academy is designed as interactive and practical education through which each participant will receive all the necessary content that they can apply in their work the very next day. The contact center – a mirror of every company and the primary channel of communication with clients. This is especially important in this time of crisis when it is crucial to retain every existing client and to maintain and improve relationships with them, as well as to create new revenues for the company. By regularly attending and successfully implementing at least one new process in their home company, each participant earns the right to receive a certificate of completion of the program.
