Well-Mannered Salespeople

When I enter a store, the least important thing to me is that the salesperson shows me their love, because their employer requires them to love their customers. On the other hand, I must admit that I am also not pleased if they show me that they hate me, because they are dissatisfied with their employer, their salary, their wife, and mother-in-law, or because they had a bad night’s sleep. However, I prefer such people over those who completely and unreservedly ignore me.

Hrvoje Prpić, now serving as an advisor to the management of HG Spot, recently stated before journalists that the company will have to lay off half of its employees and that this task will be entrusted to a human resources management company they have engaged. He emphasized that salespeople must have a high level of upbringing and love customers. Great. Šas far as I am concerned, they don’t really have to love me, but I would greatly appreciate it if the salespeople at HG Spot could give me advice when I am in doubt about purchasing a device. And that they do not ignore my presence in the store because they are too busy with other, more important tasks such as restocking shelves.

As for the level of upbringing, based on my experiential knowledge, the level of demonstrated upbringing in salespeople is directly proportional to whether their salaries are fixed or depend on their sales performance. It is incredible how much more polite the sales staff is in stores where their salary depends on how much merchandise they sell compared to those where this little detail plays no role.

There are chains of stores where the staff is polite and helpful in every store. I know several chains where I cannot establish communication with the saleswomen at even a basic level of politeness in any store. It is certainly not the case in the first category that they primarily ensured they only hired well-mannered individuals, just as it is not the case in the second category that the employees are all ill-mannered people. Thus, the salespeople at HG Spot will show exactly the level of upbringing that will affect the amount of their salary.